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Customer Communication/Feedback
Customer Communication/Feedback
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Compliment
Complaint
Concern
Survey
Date / Time
Customer / project Name:
Phone:
Email:
Service Type:
Inspectors Name:
Require Follow Up by APEX-FI?
Yes
No
1- Response speed to quotation request
Very satisfied
satisfied
Neutral
unsatisfied
2- preparation to your service
Very satisfied
satisfied
Neutral
unsatisfied
3- Commitment to agreed deadlines
Very satisfied
satisfied
Neutral
unsatisfied
4- customer service response
Very satisfied
satisfied
Neutral
unsatisfied
5- clearance of contract clauses
Very satisfied
satisfied
Neutral
unsatisfied
Comment/ Recommendations:
1- inspectors technical knowledge
Very satisfied
satisfied
Neutral
unsatisfied
2- inspectors performance
Very satisfied
satisfied
Neutral
unsatisfied
3- inspectors attitude
Very satisfied
satisfied
Neutral
unsatisfied
4- The commitment of inspectors to ethical rules
Very satisfied
satisfied
Neutral
unsatisfied
5- Inspectors follow safety rules at sites
Very satisfied
satisfied
Neutral
unsatisfied
6- The commitment of inspectors to approved procedures
Very satisfied
satisfied
Neutral
unsatisfied
6- Presentation of the inspection results by the inspectors
Very satisfied
satisfied
Neutral
unsatisfied
7- Quality of final Report (clear, understood, ..)
Very satisfied
satisfied
Neutral
unsatisfied
8- Final report delivery time
Very satisfied
satisfied
Neutral
unsatisfied
Comment:
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