Customer Communication/Feedback

Date / Time

Customer / project Name:

Phone:

Email:

Service Type:

Inspectors Name:

Require Follow Up by APEX-FI?

1- Response speed to quotation request

2- preparation to your service

3- Commitment to agreed deadlines

4- customer service response

5- clearance of contract clauses

Comment/ Recommendations:

1- inspectors technical knowledge

2- inspectors performance

3- inspectors attitude

4- The commitment of inspectors to ethical rules

5- Inspectors follow safety rules at sites

6- The commitment of inspectors to approved procedures

6- Presentation of the inspection results by the inspectors

7- Quality of final Report (clear, understood, ..)

8- Final report delivery time

Comment: